Frequently Asked Questions

Below you will find answers to the most common questions you may have on Neighborhood Energy.

  • EnergyMax is an all-in-one energy management service that combines various Neighborhood Energy services to provide you with a wide range of valuable features . All at no extra cost to you.

  • Low Third-Party Rates

    • EnergyMax leverages Neighborhood Energy's low overhead to offer you highly competitive third-party electric and natural gas rates. Take advantage of cost savings while enjoying reliable and uninterrupted energy supply.

    Concierge Customer Service

    • With EnergyMax, you gain access to our exceptional concierge customer service. We prioritize your needs, ensuring prompt responses within the hour. Our dedicated team is committed to providing you with personalized assistance and support.

    Virtual Energy Department

    • EnergyMax offers a virtual energy department, relieving you of the administrative burden associated with utility activities. Our experienced professionals handle all the responsibilities, allowing you to focus on your core business operations.

    Customized Monthly Energy Reports

    • EnergyMax provides you with detailed monthly usage reports for both your electric and natural gas accounts. These custom reports offer valuable insights into your consumption patterns, empowering you to make well-informed decisions about energy usage.

    Performance Analysis

    • Our usage reports include an insightful analysis that compares the performance of third-party rates to the default rates provided by the utility. This analysis equips you with valuable information to assess and optimize your energy costs effectively.

    Financial Bottom Line Insights

    • EnergyMax offers an informative section that explores energy topics relevant to your financial bottom line. Acquire the knowledge necessary to make informed decisions that positively impact your energy expenditure.

  • Neighborhood Energy’s established relationships and purchasing power with suppliers, allow us to negotiate the best rates and programs for you. Neighborhood Energy goes above and beyond as your ‘Virtual Energy Department’. Proactively ensuring all your energy needs are taken care of while providing you with market insights and guidance to minimize risks, save time and money.

  • No, we are not an energy supplier. However, we have developed partnerships with major suppliers in each market we work in, which enables us to provide unbiased options and the best rates for our clients.

  • We can tailor a customized program that aligns with your specific needs and priorities, and committing to a contract may not always be necessary. However, it can be valuable in a volatile market depending on your risk tolerance and budget.

  • We take care of the entire enrollment process to ensure a seamless transition to your new energy supply rate. The process is entirely free and very simple.

  • Our account managers will keep a close eye on your energy accounts. Checking their performance against the market and your organization's changes through detailed monthly energy usage & savings reports, and answering any energy-related questions. We will also prompt you to review your options and lock in lower rates if you are eligible for early renewal.

  • Our consultants receive salaries and commissions through "finder's fees" given by energy suppliers.

  • Yes, we will present you with the most competitive rates from all major energy suppliers in your local service area, allowing you to choose the option that suits you best.

  • If you encounter issues with your energy utilities, please feel free to contact us and we will do everything in our power to help. If it is an emergency, you should contact your utility directly.

  • If you have any issues with your invoice, contact your Neighborhood Energy consultant, and they will help you find a solution.

  • In most cases, depending on the Utility, you can pay your energy bill directly to the Utility.

  • Contact us, and we will assist you in facilitating a smooth transition.

  • We take pride in going above and beyond by providing the highest quality support. Your dedicated consultant will be available to assist you at any time.

  • Absolutely! Our consultants are always accessible by email or phone and are happy to answer any questions or concerns that may arise.